When a Worker Receives a New Shift Offer
When an agency admin sends a shift offer to a worker, the worker immediately receives an email like this:
This email includes:
Facility name (e.g., Host Care Home)
Shift date and time
Breaks and total working hours
A “View Offers” button to open their dashboard directly
From here, the worker can log in to their account, review the shift, and choose to Accept or Decline.
When a Worker Accepts the Offer
Once the worker accepts the shift, both the worker and the agency are notified automatically.
The worker receives a confirmation email confirming they’ve been successfully assigned to the shift.
At the same time, the agency receives an email like this:
This notification confirms:
Which worker accepted the offer
The facility and role
Shift date, time, and break details
Total pay rate for that shift
A “Review Shift” button linking directly to the shift details page
This ensures the agency knows the shift is now filled and can see all acceptance information without checking the dashboard manually.
Other Automated Notifications
ShiftNest also sends notifications for:
Timesheet submission: when a worker submits their hours for approval
Timesheet approval/rejection: when a facility signs or returns a timesheet
Shift cancellations or changes: when a confirmed shift is cancelled or updated by an agency or facility
Each message provides relevant details and links straight to the related page in the dashboard.
Delivery and Preferences
Notifications are sent automatically and instantly when the related action happens.
Workers and agencies can manage notification preferences under Profile → Notification Preferences.
If emails don’t appear in your inbox, check spam or junk folders, if technical problems still occur, please contact [email protected]