My shifts aren’t appearing

Clear filters and date ranges in Shifts or Schedule

Refresh the page and try a different date view (Day, Week)

Confirm you are in the correct organisation if you have multiple accounts

Check Schedule or Shifts tab

Verify the facility is linked and active in Facilities

Confirm the worker is invited and active in Shift Workers

Ensure the shift dates are correct and not in the past or a hidden range

Confirm your facility is linked to the right agency so agency and assign workers

Look under Upcoming and Completed

If you expect cover from an agency, confirm the request was sent

Check Available Shifts and Assigned Shifts

Confirm your availability is set correctly

Ask your agency to verify if you are allocated correctly