Support flow
Shift Worker → Facility (if applicable) → Agency → ShiftNest
For shift workers
Contact your agency consultant/coordinator for all issues (logins, shift visibility, timesheets, cancellations).
Your agency can view your assignment, facility, and timesheet context and resolve most problems directly.
Include in your message:
Your name and registered email
Shift date, facility, and role
Brief description and any screenshots
For facilities
Contact your partner agency for support (shift changes, worker issues, timesheet approvals, cancellations).
The agency manages worker records, assignments, and escalation.
Include:
Facility name and your contact details
Shift reference/date and worker name (if relevant)
Brief description and any screenshots
For agencies (contact ShiftNest)
All type of support: [email protected]
If you cannot resolve an issue internally or it’s platform-related, contact ShiftNest:
What to include:
Your name, agency, and registered email
A concise description, feature/page affected, and timestamps
Shift or timesheet IDs, facility reference (if relevant)
Screenshots or short screen recording (no sensitive personal data)
Response targets:
Security incidents: acknowledged as soon as possible
Privacy/legal queries: 3–5 business days
General support: we aim to respond promptly within business hours
Tip: Before emailing, check filters/date ranges on Shifts/Schedule, confirm invitations/links (Users, Facilities, Shift Workers), and try a browser refresh or cache clear.