When to contact us
Data rights requests (access, correction, deletion)
Questions about Terms of Service or contractual clauses
Reporting a suspected security incident or account compromise
DPIA/vendor security questionnaires and compliance documentation
The fastest way
All type of supports: [email protected]
What to include
Your name, organisation, and registered email
A clear description of the request or issue
For incidents: time observed, affected users, relevant screenshots or logs (no sensitive data in email)
Your desired outcome or deadline (if any)
Our response targets
Security incidents: acknowledgement as soon as possible, with updates as the investigation progresses
Privacy/legal queries: response within 3–5 business days
After you report an incident
We assess severity and impact
We contain and remediate affected systems if required
We keep you informed of progress and outcomes
We review and improve controls where appropriate
Immediate steps you can take (if you suspect account misuse)
Change your password
Review recent activity and remove any unexpected users
Notify your internal admin and email [email protected] with “URGENT” in the subject
